Privacy Policy

Last updated: April 1, 2025

My Pilates 24/7 (“Studio,” “we,” “us,” “our”) respects your privacy. This Privacy Policy describes how we collect, use, protect, and share personal information through our website and services.

By using our services, website, or facilities, you agree to this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

We collect personal information you provide directly to us, including:

  • Contact Information (name, email, phone number, address)

  • Payment Information (credit/debit card details)

  • Account Information (membership details, usage history)

  • Communication Preferences (newsletter subscription, marketing preferences)

  • Health and Fitness Information (self-reported medical conditions, fitness goals)

  • Feedback and Communications (emails, surveys, customer service interactions)

Additionally, we collect information automatically:

  • Usage Data (pages visited, bookings made, interaction with our emails)

  • Device Information (browser type, IP address, device identifiers, operating system)

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services

  • Process transactions and manage memberships

  • Send administrative and transactional communications (booking confirmations, reminders)

  • Send marketing communications (promotions, newsletters, special offers)

  • Improve our services and facilities

  • Ensure health and safety within our facilities

  • Comply with legal obligations and protect against fraud

3. Sharing of Personal Information

We do not sell your personal information.

We may share your information with:

  • Third-party service providers (payment processors, booking software, email providers, CRM providers) necessary to operate our business

  • Legal authorities if required by law or to protect our rights, property, or safety

  • Successors or purchasers in the event of a merger, sale, or acquisition of all or part of our business

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no security measures are 100% secure. You acknowledge that any personal data transmitted online carries some inherent risk.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

  • Analyze site usage and improve website functionality

  • Personalize your user experience

  • Understand interactions with our marketing communications

You can manage your cookie preferences through your browser settings.

6. Third-Party Websites and Services

Our website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices or content of these third-party sites.

7. Children’s Privacy

My Pilates 24/7 does not knowingly collect or solicit personal information from children under the age of 16 without parental consent. If we become aware of personal data collected from children without appropriate consent, we will delete such information immediately.

8. Your Rights and Choices

You have the right to:

  • Access and update your personal information

  • Opt out of receiving marketing emails by clicking the “unsubscribe” link in our communications

  • Request deletion of your personal data (subject to applicable laws)

  • Object to or restrict processing of your personal information

To exercise any of these rights, please contact us at:
mypilates247@mail.healthdeskcrm.com

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy. Changes will be posted on this page, along with an updated "Last Updated" date. Your continued use of our services following changes constitutes your acceptance of the revised policy.

10. Contact Us

For questions or concerns regarding our Privacy Policy, please contact us at:

Email: mypilates247@mail.healthdeskcrm.com